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Address
Office 404, 4th Floor Abraj Center, Al Sabkha Road, Deira
Dubai, United Arab Emirates
Hours
Mon - Sun: 9h - 22h
Address
Office 404, 4th Floor Abraj Center, Al Sabkha Road, Deira, Dubai, United Arab Emirates
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FAQ
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Find quick answers to your questions
Reach us by phone (number on our website), email (support@keitata.com), online contact form, or through your client portal if you are already a customer. We typically respond within two business hours.
Request a free quote online via our quote form, call our sales team, or email us with shipment details (origin, destination, dimensions, weight, commodity type). We usually respond within 24 hours.
Absolutely. Our customs specialists manage all formalities for you, including required documentation, customs declarations, and duties and taxes in line with each country's regulations.
Yes. We operate modern, secure warehouses in strategic locations. Services include secure storage, inventory management, order fulfillment, cross-docking, and distribution. Facilities feature advanced security and temperature control where required.
Yes. We provide end-to-end e-commerce logistics: product storage, order picking and packing, returns management, integration with major e-commerce platforms, and home delivery.
Yes. We provide comprehensive cargo insurance to protect your goods in transit, including basic coverage and optional enhanced protection based on the value of your cargo.
Keitata Global Logistics is an international freight and logistics company offering end-to-end solutions for air, ocean, and ground transport. We also provide warehousing, customs clearance, and cargo insurance services.
We offer three main transport modes: Air freight (fast, 24–48 hours), Ocean freight (FCL and LCL for larger volumes), and Road transport (trucking for local and regional distribution). We can also combine modes for multimodal solutions.
Yes. We are certified for dangerous goods under ADR (road), IMDG (sea), and IATA (air) regulations. Our equipment and staff are trained and certified to handle and transport these goods safely.
Transit times depend on destination and origin port. Typical ranges: Europe–Africa 15–25 days, Asia–Europe 25–35 days, Americas–Europe 10–20 days. We provide accurate lead times when you request a quote.
Absolutely. We operate reefer containers for cold-chain products (food, medicines, pharmaceuticals) with continuous temperature monitoring throughout transit.
Cargo insurance typically covers physical damage, total loss, theft, transport accidents, and certain natural risks. Exact coverage depends on the plan selected. Our team can help you choose the right level of protection.
Contact customer service immediately with your tracking number. Our team will investigate promptly and keep you updated. We have an efficient claims process and work to resolve issues as quickly as possible.
Required documents vary by country and commodity. Typically: commercial invoice, packing list, certificate of origin, export/import licenses if applicable, and sanitary or phytosanitary certificates for certain products. Our team will advise on documents for your shipment.
For standard e-commerce orders, we usually pick, pack, and ship within 24–48 hours of order receipt. Express orders received before 2:00 PM can ship the same day. Fast-track options are available for high-volume clients.
Our team is available Monday to Friday, 8:00 AM to 6:00 PM (local time). For emergencies, priority clients can reach our 24/7 on-call service.
We store a wide range of products: general merchandise, food (including chilled zones), pharmaceuticals, electronics, textiles, and consumer goods. We can provide controlled temperature, humidity, and enhanced security when needed.
Quotes typically include main transport, standard packaging, and basic insurance. Additional charges may apply for customs clearance, port fees, special handling, extra insurance, or bespoke services. All fees are clearly itemized in our quotes.
We operate in more than 50 countries worldwide, with an extensive network of partners and strategically located warehouses. Our main trade lanes include Europe, Africa, Asia, North America, and South America.
Yes. We offer preferential rates and loyalty programs for regular customers. Contact our sales team to discuss a charter contract or volume agreement that can reduce costs on recurring shipments.
Yes. Clients have access to a secure portal to track shipments in real time, view order history, download documents (invoices, certificates), request quotes, and manage account details.
FCL (Full Container Load): you book an entire container for your cargo—ideal for large volumes. LCL (Less than Container Load): your goods share a container with other shippers—more cost-effective for smaller volumes. We offer both options based on your needs.
Yes. We provide real-time tracking for all shipments. You will receive a tracking number to use on our website or mobile app to monitor your shipment at every stage.
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