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KeiTata - International Freight & Logistics
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Popular Questions

How can I contact customer service?

Customer Support

Reach us by phone (number on our website), email (support@keitata.com), online contact form, or through your client portal if you are already a custom...

Reach us by phone (number on our website), email (support@keitata.com), online contact form, or through your client portal if you are already a customer. We typically respond within two business hours.

How can I get a quote?

Quotes & Pricing

Request a free quote online via our quote form, call our sales team, or email us with shipment details (origin, destination, dimensions, weight, commo...

Request a free quote online via our quote form, call our sales team, or email us with shipment details (origin, destination, dimensions, weight, commodity type). We usually respond within 24 hours.

Can you handle customs clearance procedures?

Customs & Clearance

Absolutely. Our customs specialists manage all formalities for you, including required documentation, customs declarations, and duties and taxes in li...

Absolutely. Our customs specialists manage all formalities for you, including required documentation, customs declarations, and duties and taxes in line with each country's regulations.

Do you offer warehousing services?

Warehousing

Yes. We operate modern, secure warehouses in strategic locations. Services include secure storage, inventory management, order fulfillment, cross-dock...

Yes. We operate modern, secure warehouses in strategic locations. Services include secure storage, inventory management, order fulfillment, cross-docking, and distribution. Facilities feature advanced security and temperature control where required.

Do you offer cargo insurance?

Insurance

Yes. We provide comprehensive cargo insurance to protect your goods in transit, including basic coverage and optional enhanced protection based on the...

Yes. We provide comprehensive cargo insurance to protect your goods in transit, including basic coverage and optional enhanced protection based on the value of your cargo.

What is Keitata Global Logistics?

General

Keitata Global Logistics is an international freight and logistics company offering end-to-end solutions for air, ocean, and ground transport. We also...

Keitata Global Logistics is an international freight and logistics company offering end-to-end solutions for air, ocean, and ground transport. We also provide warehousing, customs clearance, and cargo insurance services.

Customer Support

3 questions

Reach us by phone (number on our website), email (support@keitata.com), online contact form, or through your client portal if you are already a customer. We typically respond within two business hours.

Contact customer service immediately with your tracking number. Our team will investigate promptly and keep you updated. We have an efficient claims process and work to resolve issues as quickly as possible.

Yes. Clients have access to a secure portal to track shipments in real time, view order history, download documents (invoices, certificates), request quotes, and manage account details.

Quotes & Pricing

3 questions

Request a free quote online via our quote form, call our sales team, or email us with shipment details (origin, destination, dimensions, weight, commodity type). We usually respond within 24 hours.

Quotes typically include main transport, standard packaging, and basic insurance. Additional charges may apply for customs clearance, port fees, special handling, extra insurance, or bespoke services. All fees are clearly itemized in our quotes.

Yes. We offer preferential rates and loyalty programs for regular customers. Contact our sales team to discuss a charter contract or volume agreement that can reduce costs on recurring shipments.

Customs & Clearance

2 questions

Absolutely. Our customs specialists manage all formalities for you, including required documentation, customs declarations, and duties and taxes in line with each country's regulations.

Required documents vary by country and commodity. Typically: commercial invoice, packing list, certificate of origin, export/import licenses if applicable, and sanitary or phytosanitary certificates for certain products. Our team will advise on documents for your shipment.

Warehousing

2 questions

Yes. We operate modern, secure warehouses in strategic locations. Services include secure storage, inventory management, order fulfillment, cross-docking, and distribution. Facilities feature advanced security and temperature control where required.

We store a wide range of products: general merchandise, food (including chilled zones), pharmaceuticals, electronics, textiles, and consumer goods. We can provide controlled temperature, humidity, and enhanced security when needed.

E-commerce

2 questions

Yes. We provide end-to-end e-commerce logistics: product storage, order picking and packing, returns management, integration with major e-commerce platforms, and home delivery.

For standard e-commerce orders, we usually pick, pack, and ship within 24–48 hours of order receipt. Express orders received before 2:00 PM can ship the same day. Fast-track options are available for high-volume clients.

Insurance

2 questions

Yes. We provide comprehensive cargo insurance to protect your goods in transit, including basic coverage and optional enhanced protection based on the value of your cargo.

Cargo insurance typically covers physical damage, total loss, theft, transport accidents, and certain natural risks. Exact coverage depends on the plan selected. Our team can help you choose the right level of protection.

General

3 questions

Keitata Global Logistics is an international freight and logistics company offering end-to-end solutions for air, ocean, and ground transport. We also provide warehousing, customs clearance, and cargo insurance services.

Our team is available Monday to Friday, 8:00 AM to 6:00 PM (local time). For emergencies, priority clients can reach our 24/7 on-call service.

We operate in more than 50 countries worldwide, with an extensive network of partners and strategically located warehouses. Our main trade lanes include Europe, Africa, Asia, North America, and South America.

Transport

4 questions

We offer three main transport modes: Air freight (fast, 24–48 hours), Ocean freight (FCL and LCL for larger volumes), and Road transport (trucking for local and regional distribution). We can also combine modes for multimodal solutions.

Transit times depend on destination and origin port. Typical ranges: Europe–Africa 15–25 days, Asia–Europe 25–35 days, Americas–Europe 10–20 days. We provide accurate lead times when you request a quote.

FCL (Full Container Load): you book an entire container for your cargo—ideal for large volumes. LCL (Less than Container Load): your goods share a container with other shippers—more cost-effective for smaller volumes. We offer both options based on your needs.

Yes. We provide real-time tracking for all shipments. You will receive a tracking number to use on our website or mobile app to monitor your shipment at every stage.

Special Cargo

2 questions

Yes. We are certified for dangerous goods under ADR (road), IMDG (sea), and IATA (air) regulations. Our equipment and staff are trained and certified to handle and transport these goods safely.

Absolutely. We operate reefer containers for cold-chain products (food, medicines, pharmaceuticals) with continuous temperature monitoring throughout transit.
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